BPO : PROS & CONS

What is Business Process Outsourcing (BPO)?

BPO is the act of transferring some of an organization's repeated non-core and core business processes to an outside provider to achieve cost reductions while improving service quality. Because the processes are repeated and a long-term contract is used, outsourcing goes far beyond the use of consultants. If done well, BPO results in increasing shareholder value. The main difference between BPO and more traditional IT outsourcing is that BPO offers companies a way of achieving transformational outcomes much more quickly. In a typical BPO contract, a service provider takes over a specific corporate function. Effective BPO encompasses much more than just changing who is responsible for performing the process. In BPO, the outside provider not only takes on the responsibility to manage the function or business process, but also re-engineers the way the process has been traditionally done.

NEGATIVE

1. Constant ‘sleep’ feeling – Another aspect of life in a BPO is the constant ‘sleep’ feeling.
2. Stress/Pressure
3. Health troubles due to constantly rotating schedules
4. 95% of the shifts are at night
5. Once you get used to the night shift, switching to day jobs is difficult
6. Difficult to get into a job after where you earn the same pay and position
7. Benefits and perks have come down as the dollar begins to fade

POSITIVE

1. Competition to be the best
2. Positive peer pressure
3. Language training – helpful for future jobs as well
4. Phone etiquette – good for later jobs too
5. Good pay despite being an undergrad unlike other industries
6. If you are able to keep your superiors happy you can climb the corporate ladder very quickly

  

I will be waiting for your suggestions the pros and cons of BPO